At ResellerServers.net, we pride ourselves in providing high
quality web hosting services for resellers at the lowest prices
possible. Our state of the art systems employ proprietary
and custom top-notch technology to automate almost all our
offerings. This drastically reduces any waiting time you may
have for human support. In addition, human errors are virtually
eliminated by this automation. Because of automation, our
operating costs are quite low; we pass this on to you by offering
some of the lowest prices in the market. As soon as your payment
is confirmed, your reseller account will be set up within
minutes.
We use CPanel
for our control panel, enabling self-service by you and your
customers (this also drastically reduces support requests
from your clients). Our support personnel therefore end up
handling only those complicated issues that cannot be simply
"automated". As a result, our response time to support
issues is drastically reduced typically to less than one hour.
Emergency tickets are handled within minutes of being logged.
All our support calls are monitored 24 hours a day.
Our Commitment
- 99.9% Uptime guarantee
We guarantee that your web site will be up and running 99.9%
of the time. If you get any downtime or failure due to our
network fault, we will credit a percentage of your next
month fee. This uptime guarantee excludes scheduled maintenance
and does not apply to delinquent or suspended customers.
- 24/7 Customer Support
We provide customer technical support 24 hrs a day, 7 days
a week through our trouble ticket system. Support is also
available via realtime chat available on our web site. We'll
soon introduce phone support.
- Instant Activation
We guarantee your account will be created within 10 minutes
of payment clearance. Your payment must
be successfully registered as cleared on our systems before
your account can be activated. For example, credit card
and PayPal payments will be fulfilled instantly, if
cleared. Snail mail payments will be fulfilled
after we receive the payment.
- 30-Day Money-Back Guarantee
In the event that for any reason you feel you are not satisfied
with our services, we'll refund 100% of your money. This
does not include any fees assessed due to account changes
(e.g. upgrades), set-up fees and domain registration fees.No
refunds are available after the 30th day of payment.
Our Vision
We hope to to become the world leader in offering affordable,
scalable reseller hosting solutions. If you dream it, we can
make it for you. Do not be limited by the plans we offer if
you need a little extra. Our commitment is to always go an
extra mile to fulfill our customers' needs.
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